Katarino SPA Etiquette

• The Spa environment is one of tranquility and relaxation. Please respect the quiet and privacy of other spa guests by speaking softly or simply enjoying the silence.
• Jewelry should not be worn during your massage. It is best to leave valuables at home or in your room safe deposit box. KATARINO MINERAL SPA will not take any responsibility for any valuables left without your supervision.
• It is advisable not to have a heavy meal immediately before any spa treatments. Alcohol, caffeine should also be avoided before or right after a SPA treatment.
• If you have high blood pressure, allergies, varicose, or any health concerns at all, or if you are pregnant, please make sure that you notify our SPA receptionist before booking a treatment, so they may choose the most appropriate treatment for you.
• Try something new by listening to the recommendations of spa employees or other guests. There is so much to try in the world of treatments - don't be afraid to explore these options.
• It's okay not to talk during the treatment if you don't want to; the therapist will take their cue from you.

• Make spa appointments in advance to ensure availability of treatments and therapist preferences. Booking your spa visit early will help you get the treatment and time you desire.
• A discussion with our spa receptionist can often help you decide between specific beauty and spa treatments, depending on your goals. For a comprehensive programme of treatments, our Spa receptionist would be pleased to help you plan a programme to suit you.

• We suggest that you should arrive 10 minutes before the scheduled time to check-in at the SPA reception and familiarize with the SPA facilities. Arriving late will limit the time of your treatment, thus reducing its effectiveness and spoiling your pleasure. Your treatment will end on time so that the next guest is not delayed.
• Treatment time commences with the time slot of your treatment reservation and terminates with the time you no longer occupy the treatment room. Shower time inside the treatment room is considered treatment time.

• Treatment prices are in Bulgarian leva, per person and include VAT. Registered hotel guests may charge their SPA services on their hotel bill.
• SPA clients from outside of the hotel should pay in Bulgarian leva in cash on the main hotel reception after they have made their treatment reservation.

• The treatments you select are reserved especially for you. Should you need to cancel a reservation the day before your treatment, 40% of your treatment’s price will be charged to your hotel bill. Treatment cancellations on the day or missing the treatment time, KATARINO MINERAL SPA reserves the right to charge 80% of your treatment’s price.

• Wear what makes you feel comfortable; although the majority of people completely undress for a treatment, it isn't necessary. KATARINO MINERAL SPA will not compromise your modesty. Our therapists are professionally trained and will assure a level of comfort by appropriately draping areas of your body that are not a focus of the treatment. We require that swimming attire be worn in pools, sauna and steam facilities.

• Speak up and let the therapist know if the pressure is not adequate or too firm. Express your likes and dislikes and feel free to ask questions. Don't be shy about requesting a therapist; when scheduling your appointment it is acceptable to state if you prefer a male or female therapist. Rest assured that all therapists are trained professionals.

• Cell phone use should stop at the front door of the spa. It is rude to our clients who are trying to relax. It is also very hard for our therapists to work on you while the phone is to your ear.

• Our SPA staff is dedicated to exceeding you expectations and creating a memorable SPA experience. Gratuities for these efforts are appreciated and may be given either to the staff member directly or to be extended to the front desk of the SPA.
• Tipping is at your discretion, but 15-20 percent is typical for good service.

• Guests must be at least 18 years of age to experience a SPA treatment. If under the age of 18, guests must be accompanied by a supervisor over that age.

• We greatly encourage all comments or questions. Please feel free to fill out our comment cards located on the SPA reception desk, or contact personally our SPA receptionists or SPA managers.

• The spa is not just for ladies. Men should take advantage of the many benefits of massages, facials, pedicures. Men are just as stressed as women. Whether it is from work, kids, or athletics, we have everything you need to de-stress your life.

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